01
Inbox triage to booked job
Emails, web forms and portal requests are read, classified by urgency and SLA, and raised as fully populated jobs in BigChange, Simpro or Joblogic.
AI for Field Service Businesses
Take the admin out of running a field team, from triaging the inbox and booking jobs to scheduling engineers and closing out reports.
What it does
We build AI tools that keep your office in step with your vans, from first enquiry to final report, so engineers spend their time on site.
Tom&Co AI builds AI automation for field service businesses. We turn emails, web forms and portal requests into booked jobs, schedule engineers by location, skills and SLA, and turn site data into reports and certificates, so the office keeps pace with the vans.
02
Scheduling and dispatch
Jobs allocated by location, skills, parts on the van and SLA deadlines, with the day re-planned when a job overruns, so planners approve rather than build.
03
Reports, quotes and compliance
Engineers' photos, voice notes and forms become customer-ready reports, quotes and certificates, with no evening paperwork and board packs built from live data.
These are the problems we see most often in field service businesses. Yours won't be identical, so every build starts with understanding how your business works, then shaping the solution around your systems, team and goals.
How AI automation works for field service businesses
An example: a reactive job request arrives by email.
The AI reads the request and classifies it by urgency and SLA.
It raises a fully populated job in your job management platform.
It suggests the best engineer based on location, skills, van stock and SLA deadline, and replans when the day changes.
After the visit, it turns the engineer's notes and photos into a customer-ready report, quote or compliance certificate.
How we'd approach it
Discovery
A half-day mapping how a job flows from first contact to invoice, and where it stalls.
First build
Usually inbox triage and job creation, connected to your job management platform and live in weeks.
Scale
Extend into scheduling, quoting and reporting once the first build is paying for itself.
Proof it works.
Inbound requests read and raised as jobs end to end, saving 75% of staff time per job.
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Workflow AutomationSpecialist Services Provider
Automated Job Creation
Automated BigChange job creation from inbound emails and safeguard SLA compliance across their client base consisting of tens of different insurance clients.
75%Staff time saving per job
View case study →FAQs
Field services AI automation FAQs
What field service admin can AI automate?
Turning emails, web forms and portal requests into booked jobs, allocating engineers, replanning the schedule, and producing reports, quotes and compliance certificates from site data.
Does it work with our job management system?
Yes. Tom&Co AI is system-agnostic, so we build on the job management platform you already use and confirm the integration in Discovery.
Will AI replace our office team or engineers?
No. The aim is to cut admin, not engineers. Your office team stops re-keying requests and spends its time on customers and exceptions.
Which trades is this for?
HVAC, plumbing, electrical, fire and security, facilities management and drainage teams, and any business that runs engineers or vans from an office.
How long does it take to get the first automation live?
A half-day Discovery maps where office time goes. The first build typically takes two to four weeks. In one project, automated job creation cut staff time per job by 75% for a specialist services provider.
Ready to transform your field service operations?
Not sure where AI fits yet? Tell us what's slowing your team down and we'll show you what's possible, whether it's on this page or not.
Let's Talk