AI for Field Service Businesses

Take the admin out of running a field team, from triaging the inbox and booking jobs to scheduling engineers and closing out reports.

What it does

We build AI tools that keep your office in step with your vans, from first enquiry to final report, so engineers spend their time on site.

Inbox triage to booked job

Emails, web forms and portal requests are read, classified by urgency and SLA, and raised as fully populated jobs in BigChange, Simpro or Joblogic.

Scheduling and dispatch

Jobs allocated by location, skills, parts on the van and SLA deadlines, with the day re-planned when a job overruns, so planners approve rather than build.

Reports, quotes and compliance

Engineers' photos, voice notes and forms become customer-ready reports, quotes and certificates, with no evening paperwork and board packs built from live data.

How we'd approach it

Discovery
A half-day mapping how a job flows from first contact to invoice, and where it stalls.
Half day
First build
Usually inbox triage and job creation, connected to your job management platform and live in weeks.
2–4 weeks
Scale
Extend into scheduling, quoting and reporting once the first build is paying for itself.
Ongoing

Proof it works.

Inbound requests read and raised as jobs end to end, saving 75% of staff time per job.

Workflow AutomationSpecialist Services Provider

Automated Job Creation

Automated BigChange job creation from inbound emails and safeguard SLA compliance across their client base consisting of tens of different insurance clients.

75%Staff time saving per job

View case study →

Ready to transform your field service operations?

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