AI for Insurance and Claims Handling

Move claims through handling faster, from triaging the claims inbox to validating reports and updating customers, so handlers spend their time on judgement, not data entry.

What it does

We build AI tools that take data entry out of claims handling, from first notification to settlement, so every touch adds judgement.

Claims inbox triage

FNOL emails, photos, PDFs and portal submissions read, classified by type and severity, checked for missing information and routed before a handler opens them.

Validation and fraud signals

Contractor reports, invoices and policy wording cross-checked automatically, with out-of-benchmark costs, mismatched dates, cover gaps and duplicates flagged for review.

Supplier and customer updates

Status updates, information requests and contractor instructions drafted from live claim data and sent on approval, with the audit trail written as you go.

These are the problems we see most often in insurance and claims teams. Yours won't be identical, so every build starts with understanding how your business works, then shaping the solution around your systems, team and goals.

How we'd approach it

Discovery
A half-day mapping one claim type from FNOL to settlement, and where the days go.
Half day
First build
Usually claims inbox triage or report validation, integrated with your claims platform.
2–4 weeks
Scale
Extend across claim types and into supplier communication and reporting, with governance built in.
Ongoing

Proof it works.

Documents reviewed against defined rules with exceptions flagged, saving 40% of staff time. The same pattern checks adjuster reports.

ReportingProfessional Services Firm

AI-Powered Report Auditing

Automated field reports audit — checking against business rules related to factual accuracy, compliance with internal standards and grammatical quality.

40%Staff time saving

View case study →

Ready to transform your claims operations?

Not sure where AI fits yet? Tell us what's slowing your team down and we'll show you what's possible, whether it's on this page or not.

Let's Talk