AI fundamentals: what today's AI tools can and can't do, and where they go wrong.
Prompting that works: how to brief AI clearly, give it context and check its output.
Your tools, properly: getting real value from ChatGPT, Claude, Copilot or Gemini, including custom GPTs, Claude Projects and the business versions your team is licensed for.
Safe and responsible use: what data can go into which tool, UK GDPR basics and your own AI policy.
From tasks to workflows: spotting repeatable work and building simple assistants or automations.
Measuring the difference: tracking time saved so the business can see what's working.