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Manual job entry that couldn't scale.
- Dozens of insurance clients, every email format different
- 5–10 minutes of manual data entry per request
- Missed emails risked SLA breaches
- No way to scale without adding headcount
AI Workflow Automation
Automated Job Creation
Automated BigChange job creation from inbound emails and safeguard SLA compliance across their client base consisting of tens of different insurance clients.
Key Results
75%
Staff time saving per job
<2 min
Processing time per job
Zero
Missed business due to breached SLAs
Emails to jobs, automatically.
- Reads and interprets inbound emails across formats
- Creates job records with the correct business logic
- Applies SLA and priority rules automatically
- Flags anything uncertain for human review
How it works.
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Automatic Email Interpretation
AI parses inbound emails across variable formats, extracting job details and mapping them intelligently to the correct fields.
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Intelligent Business Logic
Applies business rules automatically — determining job type, duration, priority, and SLA requirements without human intervention.
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Uncertainty Detection & Escalation
When the AI encounters ambiguity, it flags the request for human review rather than making assumptions — protecting accuracy and compliance.
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