Back to services
Maintenance
Top-Notch Support and Hosting
Once your website has been built, we can offer a support and hosting agreement to host your website on a dedicated Google Cloud Server and provide access to our service desk portal to report issues and ask our team questions about your setup.
Adobe Commerce Platform Updates: Adobe releases regular updates to improve performance, introduce new features, and patch security vulnerabilities. We manage this entire process for you — testing updates in staging environments, ensuring compatibility with custom modules and integrations, and rolling out changes safely to your live site.
Bug Fixes and Technical Troubleshooting - From occasional glitches to urgent outages, we handle all forms of issue resolution. Our support team is quick to respond, thorough in investigation, and transparent with communication. If something isn’t working as expected, we won’t just patch it — we’ll look into why it happened and make recommendations to prevent it in future.
Site Speed and Performance Optimisation - Your site’s performance directly impacts conversions and customer satisfaction. We monitor site speed, caching, image optimisation, and server performance on an ongoing basis. Where we see an opportunity to improve load times or streamline code, we take action — ensuring your Adobe Commerce store is always delivering a smooth, responsive experience.
Security Monitoring and Risk Management - Security isn’t something we take lightly. From ensuring your SSL certificates are properly installed to proactively patching known vulnerabilities, our team takes a preventive approach to safeguarding your store. We also monitor third-party extensions and integrations to ensure they don’t introduce unnecessary risks.
Emergency Response and Priority Support - When something goes wrong, you need a partner who can act fast. Our support system is designed to triage urgent issues quickly and efficiently. We offer service level agreements (SLAs) that align with your business needs, so you can rely on clear response times and a team that won’t keep you waiting.
Proactive Enhancements and Strategic Input - Maintenance isn’t just about keeping things running — it’s about evolving your site to keep pace with your goals. We regularly identify areas for UX enhancements, content improvements, checkout streamlining, and more. If there’s a smarter way to do something, we’ll bring it to the table.
Support tickets
We also use our large team of QA engineers to triage support tickets as they come in. That means that all tickets will be checked within minutes of being submitted. So, if it’s anything that could be affecting your revenue, we’ll get that sorted right away. And if you thought that was good, well, you should know that we don’t charge for bug fixes however big or small.
Hold us to our word...
We know it’s important to have clear support and hosting service level agreements (SLA), so we deliver what you expect when you expect it. However, if you ever feel like we’ve fallen short you can hold us accountable during our monthly meetings with the senior management. We always want to nip any problems in the bud early, so we can stay focused on driving your growth online.
25k+
Tickets
66mins
The average time taken to be investigated
98%
Of tickets responded to within SLA timeframes.
Ongoing support that grows with your business
Launching your Adobe Commerce site is a big milestone — but it’s just the beginning. Keeping your store secure, fast, and functioning smoothly requires ongoing care. That’s where we come in. At Tom&Co, we offer structured, dependable maintenance services designed specifically for Adobe Commerce websites. Whether you’re dealing with the day-to-day demands of a growing store or planning for long-term scalability, we’re here to keep everything running behind the scenes — so you can stay focused on your customers and growth.
Keep your Adobe Commerce store performing at its best
Ongoing maintenance isn’t just a safety net — it’s a growth strategy. With the right team looking after your store, you can focus on your customers, your products, and what’s next for your business.
Knows Adobe Commerce inside out
Works closely with you, not just for you
Prioritises performance and stability
Communicates clearly and consistently
Builds long-term partnerships, not just short-term fixes
Case studies
