Website Maintenance
Keep your Adobe Commerce (Magento) store running at peak performance. Our comprehensive maintenance services ensure security, speed, and reliability while you focus on growing your business through ongoing partnership support.
What Our Maintenance Services Include
Our approach to maintenance isn't just about preventing issues — it's about constantly improving your store's performance, reliability, and user experience. We treat your site as a living, evolving product that needs regular attention and thoughtful iteration.
Adobe Commerce (Magento) Platform Updates
Adobe releases regular updates to improve performance, introduce new features, and patch security vulnerabilities. We manage this entire process for you — testing updates in staging environments, ensuring compatibility with custom modules and integrations, and rolling out changes safely to your live site.
Bug Fixes and Technical Troubleshooting
From occasional glitches to urgent outages, we handle all forms of issue resolution. Our support team is quick to respond, thorough in investigation, and transparent with communication. If something isn't working as expected, we won't just patch it — we'll look into why it happened and make recommendations to prevent it in future.
Site Speed and Performance Optimisation
Your site's performance directly impacts conversions and customer satisfaction. We monitor site speed, caching, image optimisation, and server performance on an ongoing basis. Where we see an opportunity to improve load times or streamline code, we take action — ensuring your Adobe Commerce (Magento) store is always delivering a smooth, responsive experience.
Security Monitoring and Risk Management
Security isn't something we take lightly. From ensuring your SSL certificates are properly installed to proactively patching known vulnerabilities, our team takes a preventive approach to safeguarding your store. We also monitor third-party extensions and integrations to ensure they don't introduce unnecessary risks.
Emergency Response and Priority Support
When something goes wrong, you need a partner who can act fast. Our support system is designed to triage urgent issues quickly and efficiently. We offer service level agreements (SLAs) that align with your business needs, so you can rely on clear response times and a team that won't keep you waiting.
Proactive Enhancements and Strategic Input
Maintenance isn't just about keeping things running; it's about evolving your site to keep pace with your goals. We regularly identify areas for UX enhancements, content improvements, checkout streamlining, and more. If there's a smarter way to do something, we'll bring it to the table.
Our Support Process
Structured approach to maintaining and improving your e-commerce platform continuously.
Health Check & Monitoring
MonthlyRegular comprehensive audits and continuous monitoring of your platform performance.
Updates & Patches
OngoingTimely application of security updates, platform patches, and feature enhancements.
Performance Optimization
QuarterlyRegular performance reviews and optimisation to maintain optimal site speed.
Strategic Planning
QuarterlyRegular strategy sessions to plan improvements and new features.
Support Deliverables
Comprehensive support services to keep your e-commerce platform performing at its peak.
Technical Support
- 24/7 system monitoring and alerts
- Security updates and patches
- Performance monitoring and optimisation
- Backup management and disaster recovery
- Technical troubleshooting and fixes
- Platform upgrades and migrations
Business Support
- Feature enhancement planning
- User training and documentation
- Strategic consulting and advice
- Performance reporting and analytics
- Business continuity planning
- Growth strategy development
Proactive Services
- Regular health checks and audits
- Predictive maintenance and planning
- Capacity planning and scaling
- Security assessments and hardening
- Code quality reviews
- Best practice implementation
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