Back to services
Keep Us Close
We aren’t going to abandon you once we press go on your new eCommerce solution. Unless you want us to, of course. We’ll stick around for as long as you need us, offering you access to our team dedicated to driving your eCommerce growth and maintaining your website for continued development. We want to work with you for the long run and make sure that your business reaches its fullest potential. Even Tom, our founder, will check in with you every so often to make sure the team are still keeping you happy ( and keeping us on our toes!).
We are in this together
We offer a range of retainer agreements to suit what you need. We can also offer extra benefits like a dedicated eCommerce account manager (AM). Our AMs are integral to the running of retainers, as they're constantly planning and scheduling work in collaboration with our clients. Our agile practices then allow us to time-box delivery into fortnightly sprints. What makes our retainers so popular with clients is that they're purely agreements. Nothing is signed and everything is flexible, allowing clients to scale up in advance of peak trading times to really provide that return on investment. No obligation, just what you need, when you need it.
Comminication is key
The key to any good relationship is communication. That’s why we don’t charge for phone calls, weekly meetings, or monthly meetings. We want you to talk to us as often as you like. We do believe in structure though, so we’ve carefully designed a process that means that our clients and our team know when and what needs to be communicated and sets expectations we’re keen to uphold.
Working with Tom&Co has been like an extension to our own business. They have worked closely with us for many years to deliver fantastic growth. Their collaborative approach and use of headless technology have increased the productivity and delivered above and beyond our expectations. They are a key partner of ours and their length of service is testament to that.
BEN CURTIS - E-COMMERSE DIRECTOR @ OLIVER BONAS
A pre-agreed number of hours to deliver each month
Regular communication through phone calls and emails
Click up Tickets
Customer portal and ticketing system to manage task planning and communication
How it works
Here is what a typical retainer process would look like:
Running like clockwork
One of the most precious things to us with our retainers is our ability to deliver the hours when you need them. We put a lot of effort into our planning and budgets to ensure we have resources available when you need them, so you never need to worry.
Browse more services
Design & UX
We have a team of style-gurus and user experience fanatics to make sure our websites best-in-class. Naturally.
The key to a successful e-commerce website is a focus on strategy which is why we always set clear goals.
Every new partnership starts with a replatform — from a bespoke or a well-known platform, we'll manage the whole process.