The Drum: Tom&Co on giving Topps Tiles a user experience makeover

The Drum features Tom&Co's transformative work with Topps Tiles, showcasing how strategic user experience improvements can drive significant business results.

Our comprehensive UX makeover for Topps Tiles focused on creating seamless omnichannel experiences that bridge the gap between online and offline shopping. Through careful analysis of user behaviour and strategic design improvements, we delivered a solution that enhanced customer satisfaction and drove measurable business growth.

Key Achievements

• Improved user experience across all touchpoints
• Enhanced omnichannel integration between online and in-store experiences
• Streamlined customer journey from discovery to purchase
• Increased customer satisfaction and engagement
• Delivered measurable business results

The project demonstrates Tom&Co's expertise in creating user-centric design solutions that not only look great but also drive real business value for our clients.

Read the full article on The Drum